Information Technology JobsSenior IT Operations Lead

  • CJ50620
  • Permanent
  • Munster, Waterford

Collins McNicholas

Senior IT Operations Lead | Waterford 

Role Responsibilities:

  • Technical Lead for new transitions and projects requiring architectural change.
  • Manage the local team and ensure they are working to KPI’s and within SLA’s.
  • Ensure local operations do not derail and report back to the line manager on any issues that cause disruption to the business.
  • Provide 2nd and 3rd line IT and telephony support to users and act as an escalation point for the Global Service Desk, Local Team and the Business.
  • Able to effectively communicate with all levels of staff and be confident to discuss IT matters with Managing Directors
  • Move as many servers as possible to Data Centre to operate while hosted in the DC.
  • Perform on-site and remote technical support for all UK and Ireland businesses. Provide users with appropriate level of support and advice;
  • Adhere to KPI’s and SLA’s.
  • Perform Qualification activities related to IT Infrastructure on-site
  • Perform IT Commissioning activities related with GxP Lab Instruments, set-up new user accounts, review accounts, administration accounts on QC instruments.
  • As site Administrator for QC instruments it is critical to meet operations business needs to support the release of new equipment on-site & on-time.
  • Take responsibility for IT Quality events identified from internal & external Audits, adhering to agreed quality timelines.
  • Ensuring adherence to Quality procedures for IT projects on-site (e.g. Change Control, CAPA).
  • Ensure IT support to the site regarding QC Investigations.
  • Update IT SOP’s as needed.
  • Demonstrate regular attendance and punctuality.
  • Perform and manage daily system monitoring utilising tools made available.
  • Verify integrity and availability of all hardware.
  • Responsible for transfer of onsite server to central hosting Data Centre
  • Build configuration and implementation of local servers or servers in DC and ensure error-free and efficient implementation and functioning of the servers.
  • Patch servers with Microsoft WSUS Critical Updates.
  • Ensure all systems are updated with the latest Anti-Virus definition files.
  • Administer Active Directory, Group Policies, DNS, DHCP.
  • Ensure capacity for growth and alignment with local business desires and plans, participating in the definition of the infrastructure design;
  • Ensure error-free and efficient implementation and functioning of the systems.
  • Ensure adequate support is accessible to the users of the services. 
  • Coordinate WAN connectivity with vendors;
  • Ensure all necessary technical support is provided to all internal users and Maintain users’ satisfaction in the specific fields of responsibilities.
  • Perform daily backup operations (where applicable) and ensure integrity of backup media and media is hosted off-site;
  • Perform regular test restores and DR testing, File and backup servers. (Physical and Virtual), Switches, firewalls and routers;
  • Act as backup for server and storage support, including front line support on general software (MS Office and business systems).
  • Be part of kick-off meetings when discussing requirements.
  • Conduct full IT Infra site audits and be the technical lead for such projects and ensure timely completion, produce a plan for transition.
  • Work closely with / or act as the Project Manager (depending on size of acquisition) to, ensure all tasks are identified and that each task has realistic timelines allocated to it.
  • Contribute to corporate/company-wide projects as required
  • Ensure all reasonable steps are taken to achieve accuracy and reliability of information, in particular reliability of local network and servers;
  • Generate specific reports with conclusions with a high level of quality and technical competence with input to the IT Operations & Service Desk Manager on a regular basis on technical guidance, reporting, planning, and budget.
  • Setting and compiling targets and providing statistical or other reports.


Role Requirements:

  • Degree qualification in Computer Science
  • ITIL certified
  • Microsoft certification
  • Cisco certification
  • Experience with NetApp and VMware
  • At least 3 years in a leadership role
  • Excellent communication skills both internally and externally
  • Excellent accuracy and speed of work
  • Experience in working within a GMP lab environment
  • Good understanding on Regulatory requirements for IT systems within a GMP environment
  • Excellent attention to detail
  • Good understanding of how to deliver a cost-effective, high-quality service
  • Good planning skills / effective organiser
  • Highly confidential and discrete
  • Ability to prioritise effectively
  • Ability to complete tasks and take ownership of them

For a confidential discussion and more information on the role, please contact Aideen Kehoe.


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