Customer Service & Languages JobsSenior International Customer Service Specialist

  • GJ49132
  • Permanent
  • Galway, Galway City

Collins McNicholas

Senior International Customer Service Representative with at least one year mentoring and coaching teams.  Galway city.


  • Organising the workload for the team and ensuring that the right resources are available to meet business requirements.
  • Work closely with the International Customer Service Manager facilitating the induction and training of all team members, ensuring that the highest levels of training are delivered and measured.
  • Provide continuous on the job training and mentoring (when needed).
  • Continuously review opportunities to streamline processes and work with the Customer Service Support Team to drive efficiencies and improve our customers experience.
  • Review, analyse and action key orders from weekly OOR and streamline escalations to relevant Commercial Leads.
  • Drive a new culture of prioritisation and targeted focus in line with the Revenue and Metric demands – ensuring that the team can fully adapt to the changing demands and have dedicated focus on the most appropriate actions for that day/ week etc.
  • Collaborate and share best practice with other Customer Service Senior Specialists within GBS ensuring consistent and up to date knowledge of all business processes.
  • Partner with the QA/RA function to ensure adherence to the Quality Management System is at the core of all Customer Service activities.
  • Ensure training policy, procedures and activities support successful ISO audits.
  • Keep appropriate records of all training activities and ensure such records meet and exceed any audit requirements/standards.


  • Subject matter expert on all International Customer Service processes, procedures and exceptions.
  • Minimum 1 years + experience mentoring and coaching teams.
  • Experience in identifying and implementing continuous improvement activities/initiatives.
  • SAP expert knowledge essential
  • Expert understanding of and experience in sales distribution and logistics.
  • Excel and PowerPoint knowledge essential

For a confidential discussion and more information on the role, please contact Noeleen Stewart on 091706712 or email

First Name


Your Email (required)

Your mobile (required)

Preferred Collins McNicholas Office (required)

Comment / Cover Letter

Upload CV

In order to provide you with our services, we need to process certain personal information about you. We will only use your personal information to deliver the job-seeking or related services you have requested.

We seek your consent to store your data and provide you with the best possible service. If you have any questions regarding our legal obligations to you or your rights under the GDPR please refer to our privacy statement which clearly outlines all of your rights.

Related Articles

Beginner’s Guide: 5 Top Tips to Writing The Perfect CV

CV tips
Writing your first CV or updating it for the first time in a long time can be a daunting task. The below CV tips are some fundamental guidelines to help you when you are writing up your CV and are not sure what to add. It’s important to have a CV that tells the story […]
Read More
  • Find a job
  • Apply
  • Get a job