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Senior Desktop Support Engineer

  • Sector: IT
  • Contact Email: ryan.blackett@collinsmcnicholas.ie
  • Job Ref: 18295

We have an amazing opportunity for an experienced Desktop Support Engineer to join a leading multinational here in Cork. In this role, you will be working in a small team on the Service Desk, providing first- and second-line support to users both onsite and remotely. Your main responsibilities will be providing first time fixes where possible, commissioning and building user equipment and triaging and escalating tickets when required. The ideal candidate will require a broad technical knowledge, will have substantial relevant experience within a similar role and is someone who enjoys working in the Desktop Support space.


Key Responsibilities (full job description available upon request)


  • Provide primary IT support for local and remote users by responding to IT support queries received via telephone, email, online or desk visits
  • Proven Technical experience in a Windows environment including configuration and troubleshooting 
  • Proven experience of configuring and supporting MAC OS
  • Proven experience of scripting is a distinct advantage
  • Proven experience of setting up and supporting printing services
  • Good understanding of Networking along with Audio / Visual Systems 
  • Mobile device – Windows mobiles – iPhone, Android and Intune Mobile Device Management
  • Proven experience of with various application packages, MS office, Antivirus and security software along with supporting business applications such as Oracle, Zyme etc
  • Ability to work independently and think outside the box to bring problems to a successful resolution

Key Requirements

  • Minimum of 4 years of hands-on experience of Desktop support working directly with a local user base along with experience of supporting remote users
  • Bachelor’s degree from an accredited University/College is preferred or Microsoft MCSE or, A+ certification – minimum
  • Office365, MAC OS, Scripting
  • Excellent technical aptitude and troubleshooting skills.
  • A strong customer-focused communicator with excellent interpersonal skills.

For a confidential discussion and more information on the role, please contact Ryan Blackett.

ryan.blackett@collinsmcnicholas.ie 

(021) 4911065