Senior Data Analyst

Information Technology
Information Technology

Senior Data Analyst - International Customer Service Team required to work for a leading Multinational company in Galway.

Responsibilities and Duties

  • Design and deploy processes to collate data pertaining to Customer Order fulfilment across the Order to cash fulfilment process including the Global Supply Chain.
  • Design, develop and deploy tools to analyse current & projected performance and outline data driven opportunities for performance improvement.
  • Develop /utilise tools and strategies to capture data-points in the process not currently captured.
  • Develop and deploy predictive models to project order lead-times, stage lead-times within the process, Supply chain average lead-time per product, Customer fulfilment and Sales revenue specifying constraints that need to be addressed.
  • Fully understand how the activities and processes within the International CS function link to overall Tier Metrics and Organisation metrics. Ensure that effective dashboards are created to monitor performance tracking.
  • Develop automated daily reporting capability that provides real time performance insights.
  • Collaborate with Quality, IT, Finance, Commercial and Supply Chain to build a Global Data set that supports all Business analysis requirements from a standard Data set. This will require collating information from multiple data sources.
  • Outline process enhancements and transformations across the Customer Service functions based on the insights created.
  • The role will evolve to leading and building organisational capability through identifying additional analytical resources through graduate programs, leveraging support across Abbott Business Units and collaborating with Third Parties.
  • Requirements
  •  Minimum of 5 to 7 years Supply Chain or Service based analytics experience in a Global Business Environment.
  • Experience of supply chain in medical device industry is an advantage.
  • Primary Degree in Engineering, Business, Maths or Data Science is a prerequisite and a master’s degree in one of these subjects is desirable.
  • Demonstrated proficiency on multiple analytical tools such as Alteryx and Power BI. 
  •  A strong track record of collaborating with and influencing multifunctional global operations
  •  Ability to work across functions, data sources and cross functional teams in order to understand how to locate and use data points.
  • Proficiency with project management methodologies and techniques preferred.

For a confidential discussion and more information on the role, please contact Deirdre Moran.

(091) 706710

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Deirdre Moran
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