Back to Job Search

Senior Client Services Manager

  • Sector: Accounting & Finance
  • Contact: Jason O'Flaherty
  • Contact Email: jason.oflaherty@collinsmcnicholas.ie
  • Job Ref: 17849

Senior Client Services Manager

An exciting opportunity has come in with our client. We are looking for a Senior Client Services Manager to join a growing organisation. Our client is based in Shannon, Co. Clare, and offers a hybrid working model. This role would suit someone with APA in housing loans, 5+ years experience in Client Services, and someone with a proven track record of driving performance and delivering business results.

Key Responsibilities: (Full job spec available upon request)

  • Assist and lead Client projects as required, work closely with counterparts from the operational teams to ensure smooth service delivery of key priority projects.
  • Plans and facilitates client meetings or calls including; scheduling client service review meeting, calls alls and visits; preparation for and follow-up of client meetings.
  • Arranging resources to facilitate large-scale Client requests relating to their existing portfolios. Example resources for securitization and rating agency meetings.
  • Assist with complex situations such as interest-only, expired loans, or unusual requests. In these cases, must manage expectations, address inquiries, and assess client’s requirements with accuracy in the context of the credit servicing act.
  • Identify risks associated with projects or client relationships and ensure these are assessed, mitigated, and reported on a timely basis. 

Key Requirments:

  • APA in Housing Loans (Essential).
  • Demonstrated ability to navigate and thrive in a dynamic business model with important regulatory obligations and implementation of those obligations.
  • Proven track record of driving performance and delivering business results.
  • Minimum 5 years’ experience in Operations/ Client service experience.
  • Exceptional commercial awareness.

For more information or even a confidential discussion please contact Jason O'Flaherty.

jason.oflaherty@collinsmcnicholas.ie

061-512276