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SAP OTC Manager Hybrid

  • Location: County Westmeath
  • Job Type:Permanent
  • Sector: IT
  • Contact Email:
  • Job Ref: 20057

My client have a new opening for a SAP OTC Manager Hybrid  This is a permanent. This person would be responsible for providing management & technical leadership for the SAP OTC team supporting ECC, CRM & related systems; and ensuring that products and solutions are developed and supported in accordance with the company’s business plans & objectives. The incumbent will manage a global team of functional SAP resources and work closely with business and IT teams to analyze business priorities and needs.


  • Manage the global Order to Cash SAP team of up to 5-7 team members
  • Provide expertise in the analysis, design, implementation and support of OTC Applications and
  • Processes. Develop and manage the performance of a global team with the objective of building a world-class IT organization through identifying, coaching/mentoring, retaining and attracting top IT talent.
  • Manage resource assignments and priorities; working with other functional managers to coordinate assignments to projects and other deliverables.
  • Manage the development/configuration and maintenance of application systems by conducting meetings with users to determine their system requirements.
  • Support the initiation process for new project requests including analysis of possible solutions, scope definition, resource, cost and schedule planning.
  • Manage global template for applications to ensure SAP system remains stable and supportable.
  • Ensure policies, procedures, and guidelines are adhered to by team members.
  • Conduct functional and/or technical reviews and walks-through of IT design documentation with the functional and development team members.
  • Act as expert support on business processes in respective area of responsibility.
  • Ensure the release of system changes according to validation procedures.
  • Deliver consistently high-quality service and solutions that meet business requirements and ensure goals are accomplished in line with business objectives.
  • Track, monitor, review, and report project progress where appropriate.
  • Share ideas, information, knowledge, and data proactively to accomplish collaboration for the success of the team, project, or task Work with Senior Business and IT Leadership to determine priorities


  • Bachelor’s degree in Technical field such as Computer Science or Information Systems.
  • A combination of education and experience with SAP ECC may be considered in lieu of a degree.
  • 8-10 years experience working in an SAP IT project / support environment.
  • 5+ years leading / managing professional level employees.
  • Experience in SAP Configuration for Order to Cash: Customer Service, Customer Master, OTC Master
  • Data, Pricing, Order Management, Delivery Processing, Logistics/Distribution, Returns, Billing, Sales,
  • Sales Reporting, Customer EDI, 3PLExperience and knowledge in Vistex, Service Mgmt and SAP Customer Experience applications, specifically Commerce, Marketing and Service Cloud applications, would be highly desirable
  • Experience in an FDA regulated environment preferred.
  • Specialised Skills & Other Requirements:
  • Participation in each phase of an SAP implementation or rollout including Resource Planning, Design,
  • Implementation, Testing, Cutover, and Go-Live support.
  • Familiarity with Solution Manager preferred.
  • Analytical Thinking, Problem Solving and Leadership qualities would be highly rated
  • Excellent communication (oral and written) and presentation skills.
  • Demonstrated ability to make recommendations and take actions based on understanding and judgment of all factors involved and based on independent interpretation and application of various disciplines involved
  • Demonstrated ability to manage multiple concurrent tasks and responsibilities while dealing with changing priorities.

Hybrid/Remote long term

For a full job description and confidential discussion on this role please contact: Gillian Nicholson