HR & Training JobsResource Planning Manager

  • LK50376
  • Temporary/Contract
  • Limerick

Collins McNicholas

Resource Planning Manager:

Analytical position within a financial company in Limerick. 

If you are interested in analytics and have experience with resource planning experience, this 10-month contract may be an excellent opportunity for you to further develop your skills.  

Resource Planning Manager Job Responsibilities: 

  • Manage reporting, forecasting, monitoring and scheduling of operational activities. 
  • Ensuring resources are meeting business objectives. 
  • Track trending metrics and back-end support to ensure that workload planning are completed effectively in line with requirements.
  • Complete forecasting optimally.  
  • Ensure real-time management function is meeting service level goals. 
  • Provide analytics on trends.
  • Review monthly, quarterly and yearly contact centre performance reports. 


  • Contact Centre or financial services experience.  
  • Workflow & Realtime Management experience. 
  • Degree in economics, business, or related field. 
  • 3-5 years experience in a resource planning role. 
  • Workforce management software experience. 
  • Multichannel environment experience. 
  • Excellent analytical skills. 
  • Experience with Avaya, CMS, CRM or similar systems.
  • Proficiency with Excel.

For more information or a confidential discussion, contact 061-512270

First Name


Your Email (required)

Your mobile (required)

Where did you hear about us?

Comment / Cover Letter

Upload CV

In order to provide you with our services, we need to process certain personal information about you. We will only use your personal information to deliver the job-seeking or related services you have requested.

We seek your consent to store your data and provide you with the best possible service. If you have any questions regarding our legal obligations to you or your rights under the GDPR please refer to our privacy statement which clearly outlines all of your rights.

Related Articles

Beginner’s Guide: 5 Top Tips to Writing The Perfect CV

CV tips
Writing your first CV or updating it for the first time in a long time can be a daunting task. The below CV tips are some fundamental guidelines to help you when you are writing up your CV and are not sure what to add. It’s important to have a CV that tells the story […]
Read More
  • Find a job
  • Apply
  • Get a job