HR & Training JobsResource Planning Manager

  • LK50376
  • Temporary/Contract
  • Limerick

Collins McNicholas

Resource Planning Manager:

Analytical position within a financial company in Limerick. 

If you are interested in analytics and have experience with resource planning experience, this 10-month contract may be an excellent opportunity for you to further develop your skills.  

Resource Planning Manager Job Responsibilities: 

  • Manage reporting, forecasting, monitoring and scheduling of operational activities. 
  • Ensuring resources are meeting business objectives. 
  • Track trending metrics and back-end support to ensure that workload planning are completed effectively in line with requirements.
  • Complete forecasting optimally.  
  • Ensure real-time management function is meeting service level goals. 
  • Provide analytics on trends.
  • Review monthly, quarterly and yearly contact centre performance reports. 

Requirements:

  • Contact Centre or financial services experience.  
  • Workflow & Realtime Management experience. 
  • Degree in economics, business, or related field. 
  • 3-5 years experience in a resource planning role. 
  • Workforce management software experience. 
  • Multichannel environment experience. 
  • Excellent analytical skills. 
  • Experience with Avaya, CMS, CRM or similar systems.
  • Proficiency with Excel.

For more information or a confidential discussion, contact claire.normoyle@collinsmcnicholas.ie 061-512270

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