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Collins McNicholas

Resource Planning Manager

This is an excellent opportunity for a specialist in resource and capacity planning to join the senior management team of a leading organisation in Limerick.

Resource Planning Manager Job Description: 

  • Report to senior management team and drive continous improvement initiatives.
  • Forecast planning of customer demands with analysis of current performance.
  • Liaise with business process outsourcing and contact centres to ensure optimum commercial delivery and performance in line with budgets.
  • Responsible for workforce planning management.
  • Deliver and forecast capacity plans to enable timely and continuous recruitment and training of staff across the organisation.
  • Forecast various scenarios and their possible impacts.


  • Degree in business or related field.
  • 8-10 years professional management experience.
  • 5 years experience in a similar resource planning role within a contact centre or operations environment.
  • Excellent track record of designing, re-engineering and implementing systems.
  • Proven experience at forecasting processes and implementing contact demand employment.
  • Customer care operations experience.
  • Commercially adept.
  • Advanced IT skills including Microsoft Office, Totalview IEX, Cisco and Avaya.

For more information or a confidential discussion contact Claire Normoyle on 061-512270

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