Our client based in Roscommon require a Reservations Agent to join their team. This is a permanent role in the hospitality sector.
This role will involve ensuring accurate & timely handling of reservations, including individual, group and tour bookings.
As a Reservations Agent, you will be responsible for:
- Adhere and implement all rules and policies in the property
- Ask guest to fill in registration card and reconfirm guest booking in computer system
- Process guest payments
- Be familiar with sales and promotional activity
- Answer switchboard in a speedy, professional manner with an appropriate greeting
- Liaise with sales/front office on a daily basis ensuring all relevant correspondence is at hand & take any reservations as appropriate
- Ensure that all information is entered into Visual One System in a correct and timely manner
- Update B&B Rates Sheets on a weekly basis and email to relevant staff
- Ensure all cash, charge, float and till procedures are carried out in accordance with company policy
- Ensure all reservations are accepted, recorded and confirmed
(Full spec available upon request)
Requirements
- Previous experience working in a similar role
- Excellent communication & interpersonal skills
- Previous experience working in a similar role is desirable
- Highly organized with ability to prioritise workload
- Excellent attention to detail
- Strong computer skills
- Good presentation & professional telephone manner
For a confidential discussion and more information on this Reservations Agent role, please contact Chloe Somers
chloe.somers@collincmcnicholas.ie
071 9140254