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Quality Technician | Galway

  • Sector: Engineering
  • Contact Email:
  • Job Ref: 19783

Our client based here in County Galway are looking for a Quality Technician. This is a permanent position and will offer the successful candidate flexible working hours.

The Quality Technician demonstrates commitment to the Quality Policy (patient safety and product quality) through their daily execution of sound quality practices and the maintenance of an effective quality system.


The Key Responsibilities:

  • Ownership of complaint investigations in adherence with all applicable regulatory standards and current GLP procedures and practices.
  • Use of the Global Complaints software (GCMS) for recording of complaint investigation work.
  • As required complete the work steps of product receipt and disinfection of returned product samples
  • Performing analysis on returned decontaminated product samples using laboratory equipment and via record review. 
  • Application of Problem-solving tools to support robust investigations
  • Work with partners in Operations, Design Assurance, R&D etc to support product improvement initiatives.
  • Communicates on investigations work management, individual investigations and observations made and escalates issues as appropriate
  • Completion of investigation records within the Global Complaints software (GCMS)
  • As required preparation and delivery of complaint information at the monthly complaint review meetings to support product performance
  • Provision of excellent service to customers of the Complaint Investigation Site.



  • HETAC Level 6 qualification in a relevant area with a min. of 2 years relevant experience.
  • Good technical capabilities, communication skills, teamwork abilities and initiative.
  • Decision making ability coupled with the ability to work on one’s own initiative is preferable
  • Proven ability to work as part of a team but also with minimum supervision.
  • Completed Hepatitis B Vaccinations course would be an advantage
  • Knowledge on product design, manufacture, functionality and/or use would be an advantage.

For a confidential discussion on this role please contact Jessica Ryan

091 706719