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Quality Complaint Intake Specialist -Hybrid

  • Sector: Engineering
  • Contact Email: paul.dunican@collinsmcnicholas.ie
  • Job Ref: 22398

We have an opening for a Quality Complaint Intake Specialist with a leading Global Medical Device company based in Athlone. The successful candidate will work as part of the Complaint Intake & Reporting team to accurately document customer-reported product complaints.


Job Responsibilities:

  • Receive, review, and accurately document and process product complaints in line with regulatory and internal requirements

  • Uses excellent communication skills when contacting the customer to follow up on complaints to gather additional information regarding the complaint process

  • Support the sales team with complaint-related customer communications.

  • Assign tasks in the complaint management system to ensure internal and reporting requirements are fulfilled.

  • Support Adverse Event Reporting Regulatory Requirements.

  • Under limited supervision draft responses to customers: Both acknowledgement and final letters

  • Monitor/triage customer complaints and provide immediate escalation as required.

  • Support Customer Service in the issuance of credits and replacements

  • Support other activities in the post-market surveillance system as it develops including audits

  • Work to meet team KPI’s Department Metrics and over QA/RA goals and objectives

  • Support improvement projects in the complaint intake and reporting function

  • Support wider QMS and risk management activity as required.

Job Requirements:

  • Science/Engineering degree or relevant qualification.

  • Minimum 2 Years Experience within a complaints environment.

  • Excellent Communication Skills and Strong Attention to Detail.

  • Extensive capability in Microsoft Office.

Whats on offer?

  • Competitive Package

  • Hybrid Working

If you would like more information on this role you can contact Paul Dunican

paul.dunican@collinsmcnicholas.ie

(090) 641 7022