Collins McNicholas

Quality Assurance Supervisor


Provide leadership, direction, and expertise with regards to all Quality & GxP/GMP Compliance activities at the site. Provide day to day leadership, direction, and support to the Quality Assurance. Acts as deputy to the Director of Quality as and when required.


  • Full oversight of site Quality Management System, including;
  • Batch Release, Deviation Management, Auditing, Change Control, Complaints, GxP/GMP, CAPA System, Quality and Technical Agreements, Vendor approval, Product Quality Review

Risk Management

  • Facilitation of cross functional teams in the performance of quality risk assessments
  • Review and/or approval of completed Quality Risk Assessments
  • Management of QRA’s as life cycle documents.
  • Operational Excellence
  • Champions Operational Excellence culture within the QA team and leads/drives projects to support compliance and efficiency projects across the site from QA perspective

Project Management

  • Delivery of site projects including system integration projects, support of new product introduction and associated compliance activities.
  • Participate in Global compliance initiatives as requested.


  • Assist the Director of Quality in the management of regulatory inspections and corporate audits at the site and lead customer audits as required.
  • Influence site personnel at all levels to develop/maintain compliance culture whilst championing a collaborative approach to achieving quality goals.
  • Any other reasonable job related duties that may be required from time to time.

People Management Responsibilities

  • The Supervisor is responsible for supervising and developing people within their team. This entails all people management aspects of the role, including;
  • Act as first point of contact on matters concerning your direct reports.
  • Communication; keep your direct reports and others (as required) informed on relevant matters and ensure key messages and updates are communicated in a consistent and timely manner.
  • Ensure direct reports understand their roles, have adequate work and clear objectives, and are performing to expected levels.
  • Ensure direct reports are fully trained, training requirements/plans are met, and prioritises training attendance.
  • Acknowledge and recognise good performance and contributions from operations team members, in a timely manner.
  • Provides one-on-one support (coaching/mentoring) and feedback where required.
  • Conduct performance appraisals with direct reports on time and as prescribed.
  • Proactively manage any conduct or performance issues appropriately and in a timely manner, and in accordance with the Company disciplinary procedures.
  • Ensure Company work rules and contractual agreements are consistently applied, including; adherence to agreed working hours, start and finish times, leave rules, timekeeping, break times etc.
  • Deal with conflict or grievances which may arise and seek to address them at their point of origin, where possible, and in accordance with relevant policies and procedures.
  • Exercises discretion and confidentiality at all times, in relation to business, management, and employee matters.
  • Any other relevant people management related activities.


  • Must hold at least a Degree in Chemistry or another relevant science subject
  • Must hold Internal Auditor Certification

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