Collins McNicholas

Job Purpose:
To manage, organise and coordinate all projects within the Customer Service department. The role will provide process guidance, to ensure that high quality projects are delivered in a timely manner. This role will be the main point of contact for other departments, who wish to implement projects which impact / require assistance from the Customer Service function.

•Organise and monitor projects efficiently and effectively.
•Drives the co-ordination, administration of all the projects in collaboration with the customer service lead.
•Manage all project timelines.
•Guide the customer service team through the project management process.
•Represent the Customer Service department on cross site project initiatives.
•Conduct regular meetings with members of the project team, to understand issues and resolve them in a timely manner.
•Prepare weekly project reports and updates for Customer Service Management team.
•Co-ordination of weekly and monthly project review meetings.
•Prepare and present comprehensive updates for each project to the Senior Customer Service Manager 

•Business or other relevant 3rd level qualification.
•Project Management qualification desirable.
•3 + years’ project management experience, preferably in a in a fast moving multinational environment.
•Excellent interpersonal, organizational and problem solving skills.
•Ability to collaborate and work with cross – functional teams.
•Experience working in a customer service environment desirable.
•Ability to work on own initiative and manage work schedule.
•Ability to work effectively towards strict deadlines.
•Ability to work in a fast changing multinational environment.
•Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs.

For a confidential discussion and more information on the role, please contact Nicola Egan on 090 64 78104 or email

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