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Portuguese Customer Service Coordinator

  • Location: County Westmeath
  • Job Type:Permanent

The Role:

Our client, a leading Medical device organisation located in Athlone Westmeath is seeking a Portuguese-speaking Customer Service Coordinator on a permanent contract. You will be managing the day-to-day Customer Service activities for the respective markets, including the processing of orders and answering the phones. This position will have a hybrid working model, 3 days at the office, and 2 days from home.

 

Responsibilities to include (Full job description available upon request): 

  • Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
  • Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.
  • Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
  • Maintain regular contact with the warehouse and purchasing dept. to coordinate deliveries, returns, etc.
  • Act as the principal contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.


Requirements:

  • Fluent in English and Portuguese
  • Business or other relevant 3rd level qualification is desirable.
  • 6 months + of working in a fast-moving customer service environment is desirable.
  • Excellent communication skills and a professional telephone manner.


For a confidential discussion and more information on this Customer service coordinator role please get in touch with Michelle Miley.


michelle.miley@collinsmcnicholas.ie

+353 90 6450667