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Planner- Cork

We have an exciting opportunity for a Planner to join a leading biopharmaceutical manufacturing company based in Cork. This position is an 18-month fixed-term contract and will support customer service and planning activities for the business.

Key Responsibilities:

      Deliver effective and efficient Customer Service, working with business partners to ensure world-class customer service levels and supply chain performance. In particular:

-Timely & Accurate order entry of sales orders.

-Expediting backorders and backlogs.

-Coordination of priority allocation to customers.

-Managing orders and maintaining customer data within the sales order system.

-Resolving sales, delivery, or technical issues promptly and accurately.

      Deliver effective and efficient Planning- Ensure the timely placement of PO’s in support of automatic daily replenishment and supplemental order processes.

      Expedite past PO ‘s, maintain PO dates and resolve PO discrepancies.

      Work with warehouse stakeholders to manage stock queries.

      Investigate critical supply issues, communicate and provide updates on resolution dates.

      Inventory management in line with agreed targets and processes- taking actions to minimize excess inventory, including managing inventory repatriation, and approving in market returns.

       Strive for continuous improvements to enhance service and implement lean process improvements.

      Lead market service reviews and performance analysis with a view to improving service. Represent market supply needs & challenges within the Sales & Operations and STEM Planning Process.

      Represent market supply needs & challenges within the Sales & Operations and STEM Planning process.

Key Requirements:

      Minimum 2 years experience in Customer Service / Planning.

      Bachelor’s Degree, preferably in Business.

      Proficient in Microsoft Office, with a particular focus on Excel and PowerPoint.

      Ability to communicate clearly and effectively with internal and external customers.

      Experience in the Medical Device industry or medical field is desirable.

      Strong analytical skills. Ability to read, manipulate and understand data in order to make effective Customer Service-related decisions.

      Motivation to provide an outstanding service to our customers.

For a confidential discussion and more information on the role, please contact Megan O’Doherty.