An Exciting Opportunity for an Order Processing Administrator to work with a leading IT Solutions provider.
You will support and assist the Inside and Outside sales teams in the area of international sales orders
Key Duties & Responsibilities
- Input or update orders accurately in Great Plains/QuoteWerks.
- Download automated orders from QuoteWerks for approval by Finance and distribution to suppliers.
- Obtain serial numbers, track returns and returns numbers, shipping of replacement product(s).
- Track customer orders and order support, provide ETA and order status to stakeholders, ensuring delivery to client requirements.
- Ensure that Sales Tracker is updated with a high level of accuracy and attention to detail.
- Ensure clear and up to date order/PO information is provided to stakeholders [e.g. Sales Reps and so on], action order updates from stakeholders and provide timely response to queries.
- Provide month end Support Renewals Report to ISR’s.
- Provide month-end Deliveries Report to Finance team.
- Work with US, EU & APAC colleagues, vendors and distributors located in multiple time zones to ensure the services and offerings Com provide to its operating companies globally are met.
- Communicate, collaborate, and drive work successfully within a team environment, and building collaborative relationships with colleagues, customers and suppliers.
- Participate in the improvement and automation of existing processes and best practices.
- Work with sales and finance to address customer concerns (including invoicing), implement administrative or organizational solutions for the team [e.g. QuoteWerks and so on].
- Provide ad-hoc reports/updates as required.
Experience required:
- Order Management experience is preferable
- Excellent Office skills with a particular focus on Excel.
- Work independently and be self- motivated
- Excellent communication skills both verbal and written
- Strong interpersonal skills and ability to achieve the desired results in a fast-paced, highly competitive, multi-tasking environment.
- Excellent attention to detail.
- Excellent numerical ability. Strong work ethic and positive attitude
- Detailed and organized in the approach to work and follow through
For a confidential discussion and more information on the role, please contact Deirdre Moran.
deirdre.moran@collinsmcnicholas.ie
091-706710