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Order Processing Administration - Hybrid

  • Sector: Office Support
  • Contact Email:
  • Job Ref: 20462

An Exciting Opportunity for an Order Processing Administrator to work with a leading IT Solutions provider.

You will support and assist the Inside and Outside sales teams in the area of international sales orders

Key Duties & Responsibilities

  • Input or update orders accurately in Great Plains/QuoteWerks.
  • Download automated orders from QuoteWerks for approval by Finance and distribution to suppliers.
  • Obtain serial numbers, track returns and returns numbers, shipping of replacement product(s).
  • Track customer orders and order support, provide ETA and order status to stakeholders, ensuring delivery to client requirements.
  • Ensure that Sales Tracker is updated with a high level of accuracy and attention to detail.
  • Ensure clear and up to date order/PO information is provided to stakeholders [e.g. Sales Reps and so on], action order updates from stakeholders and provide timely response to queries.
  • Provide month end Support Renewals Report to ISR’s.
  • Provide month-end Deliveries Report to Finance team.
  • Work with US, EU & APAC colleagues, vendors and distributors located in multiple time zones to ensure the services and offerings Com provide to its operating companies globally are met.
  • Communicate, collaborate, and drive work successfully within a team environment, and building collaborative relationships with colleagues, customers and suppliers.
  • Participate in the improvement and automation of existing processes and best practices.
  • Work with sales and finance to address customer concerns (including invoicing), implement administrative or organizational solutions for the team [e.g. QuoteWerks and so on].
  • Provide ad-hoc reports/updates as required.

Experience required:

  • Order Management experience is preferable
  • Excellent Office skills with a particular focus on Excel.
  • Work independently and be self- motivated
  • Excellent communication skills both verbal and written
  • Strong interpersonal skills and ability to achieve the desired results in a fast-paced, highly competitive, multi-tasking environment.
  • Excellent attention to detail.
  • Excellent numerical ability.  Strong work ethic and positive attitude
  • Detailed and organized in the approach to work and follow through

For a confidential discussion and more information on the role, please contact Deirdre Moran.