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Collins McNicholas

Customer Operations Team Lead

Are you currently managing a team? There is a great opportunity to step into a Team Lead job within a Customer Operations Department.

The successful candidate will be joining a great company that is focused on developing its people.

If you are an APA qualified professional with people management or supervisor experience to step into this Team Leader role.

Job description:

  • Guide, lead and motivate operations employees.
  • Help team achieve KPIs and lead them in delivering quality and consistency with customer service standards. 
  • Plan and schedule staff.
  • Lead meetings and mentor and coach team. 
  • Ensure compliance with legislation, policies and procedures. 

Requirements:

  • APA Qualification. 
  • Experience with people management. 
  • Experience in a fast-paced environment. 
  • Excellent IT skills.
  • Excellent communication and customer service.
  • Leadership skills.

For a confidential discussion, or more information contact Claire Normoyle on 061-512270 claire.normoyle@collinsmcnicholas.ie

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