Video for this job
Customer Operations Team Lead
Are you currently managing a team? There is a great opportunity to step into a Team Lead job within a Customer Operations Department.
The successful candidate will be joining a great company that is focused on developing its people.
If you are an APA qualified professional with people management or supervisor experience to step into this Team Leader role.
- Guide, lead and motivate operations employees.
- Help team achieve KPIs and lead them in delivering quality and consistency with customer service standards.
- Plan and schedule staff.
- Lead meetings and mentor and coach team.
- Ensure compliance with legislation, policies and procedures.
- APA Qualification.
- Experience with people management.
- Experience in a fast-paced environment.
- Excellent IT skills.
- Excellent communication and customer service.
- Leadership skills.
For a confidential discussion, or more information contact Claire Normoyle on 061-512270 email@example.com