Collins McNicholas

Key Responsibilities:

  • Business Strategy & Planning
  • Client Relationship Management
  • Support of Operational policies and procedures
  • Design, maintain and monitor metrics
  • Regulation and Operational Risk

    Key Performance Indicators:

  • Accuracy, Quality and turnaround times for instructions up-dated in the system
  • Adherence to Service Level Agreements
  • Measured by relevance, accuracy and timeliness of reports
  • Customer Feedback
  • Measured by team results against individual and group targets

Skills and Experience:

  • APA in Housing Loans (essential)
  • Degree in Business or Finance (desirable)
  • Financial Services Regulation Knowledge
  • Experience in Mortgage Banking Operations in a progressively responsible leadership role
  • Experience in a strong customer focus orientated environment
  • Experience in consistent delivery of client targets, contracted service levels and governance, risk and compliance (GRC) alerts actioned as required

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