Collins McNicholas

Operations Manager




Role Responsibilities:


  • Responsibility for coordination of the IT & Telecom engineers;
  • Communication with customers for site visits, project installations, and site audits;
  • Create and oversee schedules for team members ensuring that site visits and project installations are completed in a timely manner;
  • Managing the helpdesk team and assisting with queries where necessary;
  • Managing the engineering team;
  • Ensure projects have correct and complete hardware and software for installations;
  • Planning and scheduling of maintenance visits, installations and audits;
  • Advice on procurement of new hardware and software;
  • Initiate and coordinate projects;
  • Ensuring that tickets are completed by engineers and helpdesk in an efficient and satisfactory manner;
  • For larger clients, meet with company director over issues and resolution and scheduling of same;
  • Provision of feedback to senior management of engineers and customer feedback;
  • Drive continual improvement that can guide the company to improving its position among the top IT and telecom’s companies in Ireland;
  • Provide input on staffing requirements for the company;



Skills, Experience and Qualifications:


  • Seeking a candidate ideally with over 5 years IT experience and possibly in a similar role;
  • Ideal candidate will have the ability to handle staff in a pressurised environment, be very organised with strong communication skills and an efficient problem solver.



For a confidential discussion and more information on the role, please contact Phil on 021 4911064 or email


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