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Operations Manager

Our client, a large multinational within the Financial Services Industry are looking to recruit an Operations Manager. This role would suit someone who has knowledge of financial service regulations and experience in an operational role in the financial services industry. This is a fixed-term contract of 23 months. and comes with a competitive compensation and benefits package. The role is based in Shannon, Co. Clare, however, there is flexibility with a hybrid working schedule (2 days from home and 3 days in the office).

About the role

The key purpose of the Operations Manager is to deliver all aspects of business processes, efficiencies, and performance analysis to drive operations teams to meet or exceed goals/objectives. The Operations Manager will work closely with Senior Management who have the responsibility for strategic planning, development, and implementation in order to achieve business goals.

Key Responsibilities

  • Consistent achievement of required quality assurance standard, and attainment of the productivity, financial, and staffing objectives of the Residential Mortgages Team.

  • Create and implement strategies to ensure Operational Teams are meeting monthly/quarterly goals and objectives

  • Support recommendations for development and regular revision of operational policies, procedures, training, and education.

  • Work with Operational Risk and Compliance to ensure that individuals and teams comply with all regulatory and legal requirements; including the principles of Treating the Customer Fairly

  • Support a high level of organizational communication and business awareness concerning strategies, projects, and operational improvement initiatives

Skills & Experience

  • APA in Housing Loans (essential)

  • Degree in Business or Finance (desirable)

  • Financial Services Regulation Knowledge

  • Experience in Mortgage Banking Operations in a progressively responsible leadership role

  • Experience in a strong customer focus orientated environment

  • Experience in consistent delivery of client targets, contracted service levels and governance, risk and compliance (GRC) alerts actioned as required

For a confidential discussion and more information on the role, please contact Ryan Blackett.