We are partnering with a leading provider of property maintenance and facilities management services who are seeking to hire an experienced Operations Manager to join their growing Galway-based team.
This is an excellent opportunity for a commercially minded operations professional to oversee client contracts, lead office and field teams, manage budgets and drive service excellence in a fast-paced environment.
Key Responsibilities
- Manage the day-to-day delivery of multiple property and facilities management contracts.
- Lead and develop office and field-based teams to achieve operational objectives.
- Build and maintain strong client relationships, ensuring high levels of customer satisfaction.
- Oversee resource planning, scheduling, reporting and operational performance.
- Monitor budgets, billing and financial performance using business management systems.
- Produce management reports and support continuous process improvement.
- Ensure service standards, KPIs and contractual obligations are consistently met.
Requirements
- 5–10+ years' experience in operations, facilities, property or client management.
- Proven experience managing client accounts and operational budgets.
- Strong leadership and people management skills.
- Excellent communication, organisational and problem-solving abilities.
- Experience with CAFM/CMMS or service management systems (e.g. Joblogic, ActiveH) and accounting software such as Xero is highly desirable.
- Ability to work in a fast-paced environment while maintaining high service standards.
Desirable Experience
- Facilities or property management.
- Approved Housing Body (AHB) sector.
- Budget management for multi-million euro contracts.
- Customer service or service desk management systems.
For a confidential discussion, a more detailed job spec and more information on the role, please contact Amy Newell.
amy.newell@collinsmcnicholas.ie
091-706718
