Our client, a successful and growing service business, is seeking an experienced Operations Manager to lead and oversee its field operations team.
Reporting to the Managing Director, you will be responsible for managing the day-to-day operations of a team of 30–35 field engineers, ensuring efficient scheduling, high service standards, strong customer satisfaction and effective resource management.
Responsibilities
- Lead and manage the operations team to ensure excellent service delivery.
- Oversee engineer scheduling, resource allocation and operational planning.
- Monitor performance against KPIs and drive continuous improvement.
- Manage operational budgets, costs and reporting.
- Ensure effective inventory, vehicle and equipment management.
- Work closely with customer service teams to resolve issues and maintain high customer satisfaction.
- Ensure compliance with health and safety standards across all operations.
Experience
- Proven experience in an Operations Manager role within a service-led or field-based environment.
- Strong leadership and people management skills.
- Excellent organisational, planning, and problem-solving abilities.
- Experience managing KPIs, budgets, and operational performance.
- Strong communication skills and a customer-focused approach.
For more information and a confidential discussion on the role please contact Amy Newell.
amy.newell@collinsmcnicholas.ie
091 706718
