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Collins McNicholas

Operations Engineer




Role Responsibilities:

  • Resolution of issues with deployed software applications
  • Interaction and communication to respond to customers with appropriate instruction, guidance and troubleshooting assistance
  • Provision of technical assistance with regard to environment setup and configuration
  • Writing Groovy scripts and MySQL database queries
  • Hands-on issue/data research and performance tuning
  • Creation and maintenance of technical documentation
  • Close collaboration with support colleagues in Ireland and the US
  • Participation in on-call rotations
  • Travel as required to customer sites in the US as well as our head office in San Francisco


Skills, Experience and Qualifications:

  • Degree in information technology, computer science, computer engineering or a related field. Experience in a software testing environment would be beneficial.
  • Strong knowledge of relational database management systems, preferably MySQL.
  • Knowledge and experience of deploying applications implemented in Java.
  • Experience with a scripting language such as Groovy, Python or bash.
  • Experience with Linux and command line environments a distinct advantage.
  • Understanding of computer networking.
  • Practical troubleshooting and problem-solving skills.
  • Strong time management skills including prioritising and planning.
  • Strong oral and written communication skills.
  • Ability to work on own initiative.

For a confidential discussion and more information on the role, please contact Aideen on 021 4911061 or email


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