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Operational Risk Manager

Our client, a global leading asset manager is looking for a Operational Risk Manager to join their team on a maternity cover contract. The Operational Risk Manager is responsible for executing, reviewing, and assessing appropriate level 2 controls (monitoring and testing) for Operational Risk. The person will work closely with Senior Management across the entire business in order to formulate and implement the annual risk-based monitoring and testing plan.

The Operational Risk Manager will also help develop and maintain an update the annual risk assessment process and reflect changes to risks and controls. The Operational Risk Manager will support the design, implementation and enhancement of an Enterprise Risk Management Framework to achieve consistency around the execution and delivery of Operational Risk activities.

It is expected that the Operational Risk Manager will also provide Regulatory Compliance advice and expertise to the business and support adherence to regulatory requirements. Key to the role is monitoring and continuously enforcing and enhancing best practices to ensure all business is carried out in accordance with all applicable legislation, regulations and guidelines.  Working with the Director of Compliance to ensure that Regulatory and Consumer Protection Risk is adequately monitored and tested.


Location: Shannon

Key Responsibilities:

Risk framework/programme development

  • Input to the design of an appropriate Regulatory & Operational Risk Control Framework in line with the Group’s Enterprise Risk Management framework
  • Ensure implementation of regulatory and operational risk control standards providing guidance as required
  • Provide training as required to ensure all business functions aware of responsibilities in relation to risk assessment, regulatory compliance and Errors logging
  • Advise the business on responses to errors, complaints, Data Protection Breaches/Incidents and appeals etc

Risk Assessment

  • Provide on-going training and lead risk workshops to facilitate risk identification, assessment and risk management
  • Document risks and monitor adherence via validation of the Risk & Control Self-Assessment process
  •  Provide on-going and objective oversight of Pepper activities with a view to detecting potential risks and non-compliant activity at the earliest possible stage
  • Develop and implement communication plan and outcome testing to ensure that all key stakeholders and functional groups are fully aware of relevant governance activities and expected compliance standards
  • Assess conduct activities across the organisation and how these relate to customer outcomes
  • Oversight & Execution
  • Monitoring: Determine and review key reports and metrics to monitor compliance with standards/ policies/ regulations
  • Methodology: Determine where continuous monitoring of selected transactions may be appropriate and implement same.
  • Testing: Perform risk-based point in time assessment and testing as required per the annual testing plan
  • Reporting
  • Analysis reporting of identified operational & regulatory risks and ongoing remediation efforts to all relevant stakeholders
  • Proactively enhance the reporting suite to provide management with good metrics on risk management across Pepper business


Advisory & third parties

  • Provide advice and practical assistance to ExCo and functional management to understand and manage regulatory, operational and enterprise risk
  • Input to any new business development as required Team Development


Leadership & Team Development  

  • To successfully lead the direct reports and other project teams towards achieving the Op Risk plan/goals
  • To ensure the ongoing and appropriate development of staff to enable them to achieve their full potential
  • To create and maintain a positive culture within the group
  • To ensure “living the values” of the organization is the status quo


Key Performance Indicators:

  • Execution of responsibilities in line with Compliance & Risk policies to ensure risk management governance & oversight.
  • Implementation of Operational Risk Management methodology across the business.
  • Risk Registers are kept up to date and/or action plans in place to close any outstanding items
  • Identification of control deficiencies and follow up monitoring execution of action plans to address issues identified
  • Regulatory Compliance & Operational Risk awareness across business
  • Best in class governance structure in place for all Monitoring & Testing executed
  • Quality reports outlining process and operational items.
  • Robust, accurate and timely reporting to relevant management
  • Accurate and timeliness of advice on process control requirements and issue/error resolution
  • Feedback from management and colleagues


Skills & Experience:

  • 3rd level education to Degree or Master level in an economic or numerical discipline and/or relevant professional qualifications
  • Minimum 2-3 years’ experience in Operational Risk and/or Compliance or similar role
  • Strong cross-functional experience either in-house or externally in a financial services environment
  • Ability to demonstrate detailed knowledge of regulatory and operational risks influencing the Irish credit sector along with demonstrated, strong credit skills
  • Previous experience operating in a risk management or control monitoring position 
  • Licentiate of the Association of Compliance Officers of Ireland (LCOI) or accounting bodies such as ACCA / ACA / CIMA
  • Previous experience in Consulting Advisory/ Operational Risk role preferred (desirable)
  • Strong knowledge of business functions and systems relevant to financial services, preferably across consumer and commercial lending (desirable)
  • Previous experience liaising with Regulators (desirable)



  • IT Knowledge
  • Legal & Compliance
  • Risk
  • Analytical thinking
  • Customer Service & Commercial Awareness
  • Developing Others
  • Influencing/Persuasion & Negotiation Skills 
  • Inspiring Others
  • Judgement & Decision Making
  • Leadership –Direction & Goals
  • Project & Task Management

For a confidential discussion and more information on the role, please contact Jessica Kennedy