Collins McNicholas

Customer Support Specialist with one year’s experience in a regulated environment ideally with a science background.   Fluency in Norwegian and Finnish is essential   Galway City

Responsibilities:

  • Provide first level support in resolving customer complaints and improving customers experience
  • Central source for data regarding product performance that then is used by Marketing, Manufacturing, etc… 
  • Resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements
  • Continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints 
  • Develop and maintain areas of expertise in product specialism’s required for role.

Requirements:

  • Experience in working in a regulated environment and be capable of providing excellent customer support with challenging technical complaints.
  • Ideally the individual would have scientific qualification with minimum 1 year experience.
  • Must be fluent in both languages Norwegian and Finnish and also in English.
  • Experience in Trouble-shooting/Technical query handling essential.
  • Communicate technical knowledge to both customers and colleagues as necessary. 
  • Strong IT experience i.e. SAP,  CRM package, SFDC etc.

For a confidential discussion and more information on the role, please contact Noeleen Stewart on 091706712 or email noeleen.stewart@collinsmcnicholas.ie.

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