Science & Pharmaceutical JobsMedical Information Analyst (Italian or French)

  • CJ51617
  • Permanent
  • Cork, Munster

Collins McNicholas

Role Responsibilities:

  • Handle calls requesting product information from HCPs and other customers.
  • Answer calls in a courteous, professional manner with predefined answers/resources.
  • Handle of queries from patients by providing balanced, accurate and non-promotional information.
  • Identify queries containing either adverse events or product quality complaints and handle these in accordance with the appropriate operating procedures.
  • Escalate all inquiries without predefined answers according to defined processes.
  • Ensure optimal customer satisfaction.
  • Demonstrate flexibility in providing coverage and/or availability for the front line via scheduling adjustments for unexpected absences, events, or call volume variances

 Role Requirements:

  • Bachelor degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
  • Fluency in one of the following languages: French, Italian
  • Sound background to understand national health care systems and organizational hierarchies.
  • Excellent active listening skills with effective verbal skills to respond to customers in a rational and empathetic manner.
  • Excellent written skills to succinctly, accurately and objectively respond to customers’ queries.
  • Proactive, analytical, and pragmatic approach to problem-solving.

 

Advantageous:

  • Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field.
  • Knowledge of customer center or medical information operational experience.

 

For a confidential discussion and more information on the role please contact Lauren McCarthy.

lauren.mccarthy@collinsmcnicholas.ie

021 4911064

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