Our Client, one of the top 3 mortgage brokers in the country, is experiencing major growth due to a huge increase in the demand for their online switching platform. They are looking for a Junior Mortgage Advisor to join their Leads team on a permanent basis in their offices in Clonmel, Tipperary.
Responsibilities:
- Engage with potential customers who have expressed interest in mortgage products and provide comprehensive advice regarding available options.
- Maintain a deep understanding of mortgage lending regulations, industry trends, and product offerings, and provide up-to-date information to customers.
- Proactively follow up with potential customers to nurture leads and convert them into qualified mortgage applications.
- Build and maintain strong relationships with customers, ensuring excellent customer service and promoting customer retention.
- Meet individual and team targets for lead conversion, mortgage applications, and customer satisfaction.
- Keep accurate and up-to-date records of customer interactions, applications, and progress in the lead management system.
Requirements:
- 1-2 years experience as a Mortgage Advisor or similar role within the banking industry.
- Excellent communication skills, with the ability to explain complex mortgage concepts in a clear and concise manner.
- Outstanding customer service skills and a customer-centric approach.
- Ability to work effectively in a fast-paced, target-driven environment.
- Exceptional attention to detail and organizational skills.
- Strong analytical and problem-solving abilities.
- Ability to build rapport and establish trust with customers.
- QFA is desirable but not essential
For a confidential discussion and more information on the role, please contact Jessica Kennedy
jessica.kennedy@collinsmcnicholas.ie
021-2427110