Customer Service & Languages JobsItalian Technical Associate

  • GJ50308
  • Temporary/Contract
  • Galway, Galway City

Collins McNicholas

Italian Technical Support Associate with one years’ experience working in a medical / clinical environment. Long term contract.  Galway city

Responsibilities:

  • Receive inbound Customer calls and email communications and address in a professional and friendly manner.
  • Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to resolve.
  • Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records.
  • Communication of complaint investigation conclusions to customers through written reports and phone conversations.
  • Review, prioritise and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures.

 Requirements:

  • Third level Certificate/Diploma in relevant discipline i.e. Biomedical Equipment Services, Medical Transcription, Healthcare Services, Nursing, Engineering discipline desired but not essential.
  • Minimum of 1-years’ working experience in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
  • Fluency in Italian and English essential. 
  • Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • Demonstrates an understanding of the requirements of Technical writing.
  • Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
  • Fluency in a second European language is a distinct advantage

For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

091706712

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