Italian Customer Service – Temp

  • Reference: LK46580
  • Job Type: Temporary
  • Location: Limerick, Limerick City
  • Category: Customer Service, Call Centres & Languages

Responsibilties:

  • Ensuring a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible
  • Liaise with relevant couriers and / or Distribution Support team to ensure prompt delivery service to all customers
  • Manage emergency orders / requests as necessary and communicate to various manufacturing plants, etc. as required
  • Maintain and update customer data as required
  • Process customer feedback and product complaints through relevant company systems and within the required timelines
  • Work with Cook Medical Sales Teams, Field Based Inventory Control team and Logistics teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur on route.
  • Take on additional tasks and involvement in the execution of new departmental projects / initiatives as required
  • Process all queries within department guidelines through relevant company systems

Requirements:

  • Fluency in Italian is required.
  • Good written and spoken English language
  • Excellent telephone manner and interpersonal skills
  • Excellent data entry skills. Good working knowledge of Microsoft® Office
  • Attention to detail, accuracy and ability to multitask
  • Ability to work under pressure and on own initiative with a positive attitude to problem-solving
  • Availability and willingness to work outside of regular hours if required

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Jennifer O'Gorman

Contact Consultant

  • Jennifer O'Gorman
  • Recruitment Consultant
  • 061 512270
  • Connect with Jennifer

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