Collins McNicholas

Italian Customer Service Team Lead. 

This is an excellent opportunity to build on your customer service skills and lead a team in the Limerick area.

The Role: 

  • You will be responsible for your team performance and managing your team.
  • You will hold daily meetings for your team.
  • You will be involved in Recruitment and Interviewing for new hires within your team. 
  • You will be responsible for any complaint or query escalations. 
  • You will maintain a database of calls accurately and update your supervisor as required. 
  • You will be required to produce various reports as requested. 
  • You will be responsible for completing all administrative duties and to help with various projects as required. 
  • You will be developing procedures with a focus on constant improvement. 
  • You may be asked to mentor new employees. 
  • You will be required to communicate with all Italian speaking customers. 
  • You will accept accountability for any queries or issues you have dealt with. 


  • Fluent in Italian and English.
  • 1-2 years customer service experience.
  • Relevant qualification. 
  • Excellent leadership and people management experience. 
  • You will be an energetic and enthusiastic individual. 
  • You will have excellent customer service skills. 
  • You will have excellent communication skills. 
  • You will be analytical and problem solving. 
  • You will be adept in project management and able to meet deadlines. 

For more information or to apply for this role, please contact Claire Normoyle on 061-512270 

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