Collins McNicholas

Leading company has an exciting job opportunity for an Italian Customer Service Agent. 

This is an excellent opportunity to develop and utilise your Italian Customer Service skills in the Limerick area with a competitive package on offer.

The Job will involve: 

  • Responding to all customer queries in a timely manner. 
  • Ensure the highest levels of customer service at all times. 
  • Management of any emergency customer orders. 
  • You will maintain a database of calls accurately and update your supervisor as required. 
  • You will be required to produce various reports as requested. 
  • You will be responsible for completing all administrative duties and to help with various projects as required. 
  • You will be developing procedures with a focus on constant improvement. 
  • You will be required to communicate with all Italian speaking customers. 
  • You will accept accountability for any queries or issues you have dealt with. 

Job Requirements: 

  • Fluent in Italian and English.
  • 1-2 years customer service experience.
  • Relevant qualification. 
  • Excellent leadership and people management experience. 
  • You will be an energetic and enthusiastic individual. 
  • You will have excellent customer service skills. 
  • You will have excellent communication skills. 
  • You will be analytical and problem solving. 
  • You will be adept in project management and able to meet deadlines. 

For more information or to apply for this role, please contact Claire Normoyle on 061-512270 

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