Italian Customer Service Administrator- Westmeath| Medical Device Organisation| Hybrid working model
Responsibilities to include (Full job description available upon request):
Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.
Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
Act as the principal contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
Fluent in English and Italian
Business or other relevant 3rd level qualification desirable
Some experience working in a fast-moving customer service environment.
Excellent communication skills and a professional telephone manner.
A self-starter / “Can do” approach and attitude
Flexibility – willingness to help other colleagues to meet deadlines
Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs.
For a confidential discussion and more information on the role, please contact Nicola Egan.