This is an exciting opportunity to join our Sligo based client's IT team as a Business Applications Support Analyst. This is a diverse role supporting various functions and has excellent career growth potential.
Key Responsibilities:
- Provide first and second level support to the business users in our various business units for specific business applications including CORE point-of-sale systems, eCommerce, Microsoft NAV ERP, ONM Agent handhelds, Microsoft D365 ERP and the TMS HR application
- Reproducing, documenting, and resolving identified support issues
- Working with other IT team members in issue escalation and resolution
- Working with the IT Team and our system partners to implement permanent fixes to recurring issues and to implement systems changes
- Undertake formal systems testing of software upgrades, updates, fixes, and modifications
- Work with users and other IT members to document and specify new functional requirements and oversee the implementation of changes
- Play an active role in project implementations ranging from team lead to team member
- Provide support to Microsoft Office users
- Manage call logging on the IT Helpdesk including logging, categorising, and closing of support issues
The ideal candidate will have:
- Third level education in an IT related discipline or have demonstrated professional experience
- Five or more years’ experience in first and second level applications software support
- A proven track record of supporting users, reproducing, resolving, and closing issues
- Experience in supporting business applications such as point-of-sale and ERP systems
- Proven problem-solving abilities
- Strong technical knowledge of Microsoft operating systems including Microsoft SQL
- Strong technical knowledge of Microsoft Office family of products - experience of Microsoft Power platform, PowerBI, PowerApps and PowerAutomate would be an advantage
- Experience of Microsoft Navision or Microsoft Dynamics 365 would be an advantage
- Excellent communications skills with a proven ability to work within a team or as an individual
- Experience in process mapping is desirable
- Formal systems testing skills
For a confidential discussion and more information on the role, please contact Aideen Cummins.
aideen.cummins@collinsmcnicholas.ie
071-9140252