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IT Technical Support Analyst

  • Sector: IT
  • Contact Email:
  • Job Ref: 20538

This is an exciting opportunity to join our Sligo based client's IT team as a Business Applications Support Analyst. This is a diverse role supporting various functions and has excellent career growth potential. 

Key Responsibilities:

  • Provide first and second level support to the business users in our various business units for specific business applications including CORE point-of-sale systems, eCommerce, Microsoft NAV ERP, ONM Agent handhelds, Microsoft D365 ERP and the TMS HR application 
  • Reproducing, documenting, and resolving identified support issues 
  • Working with other IT team members in issue escalation and resolution 
  • Working with the IT Team and our system partners to implement permanent fixes to recurring issues and to implement systems changes 
  • Undertake formal systems testing of software upgrades, updates, fixes, and modifications 
  • Work with users and other IT members to document and specify new functional requirements and oversee the implementation of changes 
  • Play an active role in project implementations ranging from team lead to team member 
  • Provide support to Microsoft Office users 
  • Manage call logging on the IT Helpdesk including logging, categorising, and closing of support issues 

The ideal candidate will have:

  • Third level education in an IT related discipline or have demonstrated professional experience 
  • Five or more years’ experience in first and second level applications software support 
  • A proven track record of supporting users, reproducing, resolving, and closing issues 
  • Experience in supporting business applications such as point-of-sale and ERP systems 
  • Proven problem-solving abilities 
  • Strong technical knowledge of Microsoft operating systems including Microsoft SQL 
  • Strong technical knowledge of Microsoft Office family of products - experience of Microsoft Power platform, PowerBI, PowerApps and PowerAutomate would be an advantage 
  • Experience of Microsoft Navision or Microsoft Dynamics 365 would be an advantage 
  • Excellent communications skills with a proven ability to work within a team or as an individual 
  • Experience in process mapping is desirable 
  • Formal systems testing skills 

For a confidential discussion and more information on the role, please contact Aideen Cummins.