IT Support Engineer | Part-time Position| 4 Day week| is required with an Electrical Production & Manufacturing facility based in Ballybrit, Galway .
The IT Support Engineer will collaborate with IT Personnel at all levels up to European IT Director on day-to-day activities associated to support our Ireland IT infrastructure and first-level resolution of all issues related to Information Technology and second level Hardware, Software, Servers, and Network equipment in Ireland. The IT Engineer will ensure systems, tools, applications and connectivity solutions are effectively rolled out and maintained within IT protocols and procedures for consistency and increased productivity. Support project-based IT systems and functionality upgrades / transitions to new architecture and platform efficiencies where appropriate.
Overview of Main Responsibilities (full job description available on request):
- Coordinate and collaborate with business on day-to-day IT support center activities that improve first call resolution, build strong internal relationships and exceed response time to our customers
- Proving support on site and remote to internal customers.
- Prioritization of tickets
- Leveraging licenses, subscriptions and installations in accordance with companies guidelines
- Maintain support center procedures for consistency and increased productivity
- Align with reginal and local laws and regulations (e. g. Data Privacy)
- Align with global and regional IT, Cyber Security and Company policies (e. g.: Ethics, Compliance)
The ideal IT Support Engineer would look like:
- 3 years of IT proven experience
- 2 years Help Desk or PC support experience
- Installing and configuring computer hardware, software, systems, printers, scanner and other peripherals
- Windows Operating Systems: 10/11 and next releases
- Basic experience and understanding of MS Office 365, in particular troubleshooting Outlook and Teams
- Solid understanding and proven troubleshooting skills in the areas of Microsoft Active Directory
- Experience with PC Imaging Processes and applying PC software standards
For a confidential discussion and more information on the role, please contact Emma Daly,
0861041202
emma.daly@collinsmcnicholas.ie