Collins McNicholas

IT Support Analyst


Our client is currently looking to recruit a full time IT support analyst for our Dublin office, operating as part of our Dublin office IT Team. We are looking for someone with a high level of technical expertise.



  • This challenging role requires the candidate to operate as hands-on first level support, with responsibility for basic tasks, service delivery and problem solving in a complex technical environment.
  • Remote and desktop user support in a Win 10, Office 365 environment.
  • Network share creation and ACL editing.
  • Basic network (WAN, LAN) and Wi-Fi connectivity support.
  • OSD build and physical deployment of laptops and desktops.
  • Print Server and printer build, repair and general printer management.
  • Support of smartphones & tablets.
  • Software installs & support – including many diverse Engineering tools.
  • Licence server management.
  • IPT and VC conference set up and support.
  • Cooperation with second line support and specialist teams (network, infrastructure, servers, storage in Europe and UK).
  • IT Budget Requirement planning and purchase of hardware & software.
  • Scripting – Windows PowerShell.


Experience Required:


  • A self-starter and motivated individual.
  • Excellent spoken and written English, with good Communication skills.
  • A solid hands-on IT background working in an IT team environment.
  • Flexibility in approach to work and work ethic.
  • A customer orientated approach with experience in dealing with senior management and non-technical personnel in fault resolution and day to day IT service provision.


Qualifications and Certification:

  • Relevant Third Level qualification or certification.
  • Technology certification in Microsoft, VMware and Cisco.


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