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IT Support Engineer

  • Sector: IT
  • Contact: Gillian Nicholson
  • Contact Email:
  • Client: ProCloud
  • Job Ref: 17827

We have a new opening for an IT Support Engineer Analyst with our client based in Roscommon. This is a fantastic opportunity to work with one of Irelands leading Cloud Service Providers specialising in Cloud Technologies.

This is a permanent opportunity based in Roscommon we are also open to Hybrid working.


  • Building upon solid IT Support experience, the IT Support Engineer will work with customers in:
  • The delivery of high quality engagements around primarily Microsoft's solution areas, technologies and products in diverse client environments.
  • Stabilizing developed solutions using Microsoft methodologies in complex customer environments.
  • The design and development of integrated solutions using the latest Microsoft products and technologies.
  • Understanding the relevant application development, infrastructure and operations implications of the developed solution.

 Experience Required:

  • Bachelor’s degree in computer science or related field preferred
  • Although not essential, applicants with Industry certifications relating to key vendors such as Microsoft, HPE, Cisco, IBM etc. is advantageous.
  • 2+ years end user support within an IT environment as part of responsibilities.
  • 2+ years of design, implementation, and/or support of highly distributed users (i.e. having responsibility for ensuring availability, reliability, etc.)
  • Good understanding of cloud computing technologies, business drivers, and emerging computing trends
  • Technical experience in infrastructure design including Private and Public Cloud, Networking, Virtualization, Identity, Security and Storage.
  • Understanding of how to build resilient multi-site architectures
  • Experience with Windows, Linux and OSS technologies.
  • Experience with Windows and associated Microsoft Technologies.
  • Ability to perform troubleshooting to diagnose and resolve problems.

Non-Technical Experience Required:

  • Building Customer/Partner Relationships
  •  Proven track record of driving decisions collaboratively, resolving conflicts and troubleshooting issues
  • Problem-solving mentality leveraging internal and/or external resources

Technologies we use:

HPE Servers/Storage, Microsoft Azure, Hyper-V, VMWare, Windows Server, Networking, Wireless Technologies, Hyperconverged

 For further information on this opportunity please send your CV for the attention of Gillian Nicholson to or call Gillian for a discussion on the role

090 6450665