Entry level position to provide excellent internal customer service to employees regarding IT system support.
Our client a world leading Medical device manufacturer are looking for a mature and honest candidate with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our employees in IT support activities
Has experience with quickly resolving customer or business issues with positive outcomes
Enjoys working independently and in a cross-functional team environment with travel within Ireland and globally for project work
Self-motivated and thrives in a fast –paced, team-driven, “lean” systems environment, where every day brings new projects and challenges
Maintain network infrastructure- Work to provide maximum availability of data and voice services or devices. Keep documentation current to ensure accurate data when troubleshooting or analysis is required.
Mitigate risks presented by virus/adware/spyware threats- Immediately take corrective action on any virus/adware/spyware identified by corporate utilities to protect the integrity of data and our clients network. Apply patches and hotfixes as directed by Level 2 IT staff.
User Support- Utilize IT ticketing system to field, record and document problem resolutions for end users. Recognize their needs, provide solutions related to the use of desktop software, hardware and common systems. Train users in efficient use of software and systems.
IT Organization support- Communicate with and support activities of the fellow IT staffs in Telecom & Infrastructure, Server and Client, ERP and PMO groups. Participate in SME group activities.
Training- Train users to use appropriate tools, services and to be self-sufficient.
Accurately record and track current IT assets in sites.
Phone Systems- Provide local support for the Telecommunications Strategy.
Working towards degree computers or IT related discipline
Basic understanding in an IT discipline with help desk or IT support, preferred
Either previous help desk experience, desktop experience, or network administration experience with client interfacing
Exposure to customer service with a passion for helping people through problem solving
Experience with LAN, Desktop PC’s, Applications and Operating systems
Committed to continually learning and keeping pace with industry
Proficient with Microsoft Office Software
Strong interpersonal, oral and written communication skills with the ability to effectively communicate with all levels of the organization, customers and suppliers
Excellent communication, active listening, facilitation skills.
Ability to effectively prioritize and execute projects / tasks in a high-pressure environment.
Strong analytical problem solving skills. Excellent negotiation and customer service skills
Good reasoning abilities, sound judgment and team player
Good organizational skills with focus on accuracy and attention to detail.
Ability to assist and support others.
Must be proactive, self-motivated and able to work with a minimum of direct supervision
Some domestic and International travel maybe required.
Overtime as needed to meet critical needs or project deadlines
Ability to work with remote supervision; to work in teams or independently
For a more detailed and confidential discussion on this role please contact Chris O Toole.