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Collins McNicholas

IT Services & Operations Manager




  • Technical Lead for new transitions and projects requiring architectural change.
  • Manage the local team and ensure they are working to KPI’s and within SLA’s.
  • Ensure local operations do not derail and report back to the line manager on any issues that cause disruption to the business.
  • Provide 2nd and 3rd line support to users and act as an escalation point for then Global Service Desk, Local Team and the business.
  • Perform on-site and remote technical support. Provide users with an appropriate level of support and advice;
  • Ensure all necessary technical support is provided to all internal users and Maintain users’ satisfaction in the specific fields of responsibilities.
  • Perform daily backup operations (where applicable) and ensure the integrity of backup media and media is hosted off-site;
  • Work closely with / or act as the Project Manager (depending on size of acquisition) to, ensure all tasks are identified and that each task has realistic timelines allocated to it.
  • Contribute to corporate/company-wide projects as required;
  • Ensure all reasonable steps are taken to achieve accuracy and reliability of information, in particular reliability of local network and servers;
  • Generate specific reports with conclusions with a high level of quality and technical competence with input to the IT Operations & Service Desk Manager on a regular basis on technical guidance, reporting, planning, and budget.
  • Setting and compiling targets and providing statistical or other reports.
  • Occasional visits to remote sites, or as part of a monthly schedule to partake in local management meetings to better understand and serve the business

Skills, Experience and Education:


  • Qualifications that will give you an advantage:
  • ITIL certified
  • Microsoft certification
  • Cisco certification
  • Experience with NetApp and VMWare
  • Excellent communication skills both internally and externally
  • Excellent attention to detail
  • Ability to prioritise effectively
  • Ability to complete tasks and take ownership of them.

For a confidential discussion and more information on the role, please contact Aideen on 021 4911061 or email


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