Video for this job

Collins McNicholas

IT Services & Operations Manager

Permanent

Waterford

Responsibilities:

  • Technical Lead for new transitions and projects requiring architectural change.
  • Manage the local team and ensure they are working to KPI’s and within SLA’s.
  • Ensure local operations do not derail and report back to the line manager on any issues that cause disruption to the business.
  • Provide 2nd and 3rd line support to users and act as an escalation point for then Global Service Desk, Local Team and the business.
  • Perform on-site and remote technical support. Provide users with an appropriate level of support and advice;
  • Ensure all necessary technical support is provided to all internal users and Maintain users’ satisfaction in the specific fields of responsibilities.
  • Perform daily backup operations (where applicable) and ensure the integrity of backup media and media is hosted off-site;
  • Work closely with / or act as the Project Manager (depending on size of acquisition) to, ensure all tasks are identified and that each task has realistic timelines allocated to it.
  • Contribute to corporate/company-wide projects as required;
  • Ensure all reasonable steps are taken to achieve accuracy and reliability of information, in particular reliability of local network and servers;
  • Generate specific reports with conclusions with a high level of quality and technical competence with input to the IT Operations & Service Desk Manager on a regular basis on technical guidance, reporting, planning, and budget.
  • Setting and compiling targets and providing statistical or other reports.
  • Occasional visits to remote sites, or as part of a monthly schedule to partake in local management meetings to better understand and serve the business

Skills, Experience and Education:

 

  • Qualifications that will give you an advantage:
  • ITIL certified
  • Microsoft certification
  • Cisco certification
  • Experience with NetApp and VMWare
  • Excellent communication skills both internally and externally
  • Excellent attention to detail
  • Ability to prioritise effectively
  • Ability to complete tasks and take ownership of them.

For a confidential discussion and more information on the role, please contact Aideen on 021 4911061 or email aideen.kehoe@collinsmcnicholas.ie

 

Firstname (required)

Surname (required)

Your Email (required)

Your mobile (required)

Upload CV (required)

Comment

In order to provide you with our services, we need to process certain personal information about you. We will only use your personal information to deliver the job-seeking or related services you have requested.

We seek your consent to store your data and provide you with the best possible service. If you have any questions regarding our legal obligations to you or your rights under the GDPR please refer to our privacy statement which clearly outlines all of your rights.

Related Articles

Med Tech Report

A new report shows that Ireland’s medical technology sector employs over 32,000 people, hosts 18 of the 25 largest Med Tech companies in the world, and has €12.6 billion worth of exports annually, making Ireland the fifth largest exporter in Europe. Ireland develops some of the most sophisticated products in the industry, with particular strengths in high […]
Read More