IT Operations Manager

  • Reference: D47293
  • Job Type: Permanent
  • Location: Dublin South
  • Category: Information Technology

Consultant: Blaithin O’Shea


Tel: 01 66 200 88


Operations Manager

Permanent; Dublin



Role Responsibilities:


  • Responsibility for coordination of the IT & Telecom engineers;


  • Communication with customers for site visits, project installations and site audits;


  • Create and oversee schedules for team members ensuring that site visits and project installations are completed in a timely manner;


  • Managing the helpdesk team and assisting with queries where necessary;


  • Managing the engineering team (25 – 30 individuals)


  • Ensure projects have correct and complete hardware and software for installations;


  • Planning and scheduling of maintenance visits, installations and audits;


  • Advise on procurement of new hardware and software;


  • Initiate and coordinate projects;


  • Ensuring that tickets are completed by engineers and helpdesk in an efficient and satisfactory manner;


  • For larger clients, meet with company director over issues and resolution and scheduling of same;


  • Provision of feedback to senior management of engineers and customer feedback;


  • Drive continual improvement that can guide the company to improving its position among the top IT and telecom’s companies in Ireland;


  • Provide input on staffing requirements for the company;



 Skills, Experience and Qualifications Required:


  • Over 5 years IT experience in a similar role;
  • Experience with people management responsibility;
  • Strong technical abilities;
  • Open to occassional travelling nationwide;
  • Ability to handle staff in a pressurised environment, be very organised with strong communication skills and an efficient problem solver.


Apply Now:



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Blaithin O'Shea

Contact Consultant

  • Blaithin O'Shea
  • Recruitment Consultant
  • (01) 6620088
  • Connect with Blaithin

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