Collins McNicholas

JOB TITLE: IT Officer/Deskside Support

LOCATION: Dublin 2

RESPONSIBLE TO:  IT & Facilities Manager

CONTRACT TYPE: Permanent, Full Time

 

POSITION SUMMARY:

The role of IT Officer is to provide support and assistance to the IT & Facilities team. They will develop strong working relationships with other functions and the local services as well as building strong external relationships.

 

REQUIREMENTS

PRIMARY RESPONSIBILITIES:

 

  • Provide desk-side IT hardware and software assistance to all staff.
  • Support the Microsoft Office 365 suite of applications currently used, including Exchange, SharePoint, Excel, Word etc.
  • Perform the role of Microsoft Active Directory Administrator.
  • Develop a strong working relationship with IT managed service providers and telecommunications supplier.

 

 The IT Officer will also be responsible for supporting:

  • Secure print application.
  • The cloud-based telephony system.
  • The technical infrastructure (LAN/WAN) in place at the various company locations.

 

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

 ESSENTIAL CRITERIA:

 

  • A degree level qualification in a relevant discipline or relevant/equivalent work experience A minimum of 3 years Office 365 experience
  • A strong understanding of Technology Support Methodologies and working knowledge of
  • Active Directory.
  • Some working knowledge of networking (LAN/WAN) and telecommunications technologies. A pro-active approach to problem solving.
  • Strong organisational and time management skills. Ability to work independently and as part of a team.
  • Ability to communicate and collaborate with co-workers in a team-oriented environment. Customer focused with a strong attention to detail.
  • Excellent written and verbal communication skills.

 

DESIRABLE CRITERIA:

 

  • Previous experience in multi-site environment.
  • Suitable Microsoft Qualifications such as MCSE, MCSA.
  • Adaptable to work in a continuously evolving environment. Ability to multitask and plan effectively.
  • Positive, enthusiastic and solution oriented. Quality focused and achievement- oriented. Full, clean driving licence

 

IF INTERESTED PLEASE GIVE BLAITHIN OSHEA A CALL ON 01 66 200 88 OR EMAIL BLAITHIN.OSHEA@COLLINSMCNICHOLAS.IE

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