ICT Network & Security Support

  • Reference: 46737
  • Job Type: Contract
  • Location: Dublin City Centre
  • Category: Information Technology

You will be working as part of the Network & Security team, the ICT Networks & Security Operator is responsible for ensuring key infrastructure around applications, networking, devices, firewalls, access, offices and monitoring are supported effectively and working to the highest possible standard.

Key Responsibilities:

Commission and setup of new equipment i.e. PC/laptops, printers, mobile phones, mobile broadband etc.

– Configuration of network security and software solutions i.e. Remote access, VPN, anti-virus etc.

– General PC, laptop, printer, mobile, phone maintenance and related services

– 1st level support on phone system and video conferencing solutions

– Utilise call logging software to record and resolve user incidents within specified SLA’s.

– Provide proper problem escalation and follow up to give exceptional customer service and ensure customer satisfaction.

– Required to travel to different offices locations within Dublin and regional locations from time to time

Asset Management

– Maintenance and track the ICT assets registers

– Raising of purchase orders

– Maintaining and following financial and procurement policies and procedures

Networking, Security and Connectivity

– Provide 1st Level networks (LAN and WAN) infrastructure support

– Monitoring the performance of LAN and WAN infrastructure i.e. HP IMC

– Installation, configuration, support and maintenance of network equipment network cabling

– Maintenance the security standards, policies, procedures and controls on various ICT equipment.

Experience Required:

ICT related or other relevant third level qualification (e.g. Certificate, Diploma) or equivalent is essential.

PC/laptop Maintenance experience i.e. Dell and HP

– Computer literacy particularly MS operating system i.e. Windows 8 and Windows 10, software packages i.e. Outlook, Word, Excel and

– Understanding of networking i.e. LAN diagnoses problems

– Ability to work to deadlines


Salary Grade Scale 26K -39K

Location Dublin city centre

Employees have access to the scheme on successful completion of their six-month probationary period

25 days Annual Leave

Initial contract duration –

The contract is initially up to the 31st of December 2019

For further information on this position, please send your CV for the attention of Gillian Nicholson at gillian.nicholson@collinsmcnicholas.ie

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Gillian Nicholson

Contact Consultant

  • Gillian Nicholson
  • Principal Recruitment Consultant - IT Division
  • 090 6450665
  • Connect with Gillian

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