Collins McNicholas

Having moved to Ireland myself from Berlin when 6 years old (yes much younger than you now!) but I may still be able to somewhat relate to your situation of moving to a new country and culture. 

There is a big and growing multicultural community in Cork, which is great and I am proud and happy to say that I am a part of that. Any questions or help needed on that do not hesitate on asking questions, but now let’s focus on the job, please read below and get in touch if it looks of interest.

Exciting opportunity to join our client a large tech multinational expanding HR Shared Services team in Cork, Ireland. The HR Shared Services team provides transactional and telephone support to employees and managers in the EMEA region across all aspects of the employee lifecycle from hiring through separation. This is a full time, permanent position with great benefits and would be ideal for a candidate who is looking to start their career in HR and gain exposure to HR policies and procedures at a regional level. I would be happy to talk with you about the role and what you are looking for in more detail. Please contact Lia Boyland on 021-4911060 or email

        What you will be doing:

        As part of the HR Services Support team a typical day may include:

  • The primary point of contact for employee and manager HR-related enquiries through our Telephony and Ticketing System, ensuring timely, quality resolution of all issues raised.

  • Creating appropriate documentation to support employee and manager transactions through our global HR system, for example, processing new hire transactions, promotions, leaves, separations etc.

  • Researching the required information using our Knowledge database to handle and resolve customer enquiries.

  • Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR Services (HR Business Partner, specialists) as appropriate.

  • Identifying and escalating priority issues and routing to the appropriate team for a quick resolution.

  • Adhering to Service Level Agreements for the timely resolution of all assigned tasks

  • Identifying process improvement opportunities to enhance service delivery.

  • Working with Content Management Team to develop and update desktop procedures, scripts, FAQs and job aids to ensure a consistent experience for all.

  • Ensuring compliance with all relevant quality and legislative policies, procedures and controls in the region.



    What experience you need to have:

  • Educated to degree level with an emphasis in HR or Business or other related disciplines

  • 1-3 years customer contact experience if not educated to degree level

  • Advanced/Fluent in one of the following languages German, and English

  • Strong team player with a passion for working in a fast-paced international HR team

  • Desire to build a career in HR with an appetite for lifelong learning

  • Excellent communication skills and attention to detail

  • Ability to meet deadlines and prioritize work assignments

  • Strong customer service orientation

  • Proficient computer skills – good knowledge of the MS Office package

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