Administration / Office Support JobsHR Services Support – German

  • CJ51327
  • Permanent
  • Cork, Cork City

Collins McNicholas

Exciting opportunity to join our client a large tech multinational expanding HR Shared Services team in Cork, Ireland. The HR Shared Services team provides transactional and telephone support to employees and managers in the EMEA region across all aspects of the employee lifecycle from hiring through separation. This is a full time, permanent position with great benefits and would be ideal for a candidate who is looking to start their career in HR and gain exposure to HR policies and procedures at a regional level. 

    Responsibilities:

  • The primary point of contact for employee and manager HR-related enquiries through our Telephone and Ticketing System, ensuring timely, quality resolution of all issues raised.

  • Creating appropriate documentation to support employee and manager transactions through our global HR system, for example, processing new hire transactions, promotions, leaves, separations, etc.

  • Researching the required information using our Knowledge database to handle and resolve customer enquiries.

  • Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR Services (HR Business Partner, specialists) as appropriate.

  • Identifying and escalating priority issues and routing to the appropriate team for a quick resolution.

  • Adhering to Service Level Agreements for the timely resolution of all assigned tasks

  • Identifying process improvement opportunities to enhance service delivery.

  • Working with Content Management Team to develop and update desktop procedures, scripts, FAQs and job aids to ensure a consistent experience for all.

  • Ensuring compliance with all relevant quality and legislative policies, procedures and controls in the region.

     

     

    Requirements:

  • Educated to degree level with an emphasis in HR or Business or other related disciplines.

  • 1-3 years customer contact experience if not educated to degree level.

  • Advanced/Fluent in one of the following languages German, and English.

  • Desire to build a career in HR with an appetite for lifelong learning.

For a confidential discussion and more information on the role, please contact Aideen Kehoe.

aideen.kehoe@collinsmcnicholas.ie

(021) 4911061

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