Hotel General Manager-Cork-Perm

  • Reference: CJ46025
  • Job Type: Permanent
  • Location: Cork, Cork City, Munster
  • Category: Hotel & Catering

Role Responsibilities:

  • Operate to a 5 Star standard within the hotel.
  • Leadership, Management and Coordination of the Heads of Departments.
  • Deliver and exceed guest expectation.
  • Maximise profitability and attain budgeted targets on Revenue/Payroll/Cost of Sales.


Key Duties:

Operate and Manage

  • Operate – Be responsible for the day to day management of the hotel.
  • Plan – ensure all staff are briefed and have prepared in advance to meet the operational requirements and exceed the guest expectations.
  • Standards – Ensures that Standard Operating Procedures (SOPs) are set and implemented within all departments.
  • Customer Service – Ensure a consistent management and staff presence throughout the hotel during key times. Enhance the customer experience by providing a level of personal commitment to all customers.
  • Control – monitor financial performance to ensure delivery of budgeted targets.
  • Coordinate the response to all serious incidents and accidents.


Compliance and Legal Obligations

  • Ensure that the hotel satisfy all regulatory and statutory requirements such as Licensing, Food Hygiene, Fire Safety etc.
  • Ensure that the Hotel activities are conducted in accordance with the Health & Safety statement and in compliance with the duties and responsibilities of the General Manager outlined within the statement.
  • Ensuring all staff are adequately trained and comply with all regulatory and statutory requirements.


Team Management, Leadership and Organisation

  • Provide Leadership and Management to the Hotel Management team (HoDs) in order to influence the delivery of a positive culture and engagement within the work force.
  • Train, develop and mentor the Hotel Management Team in particular in relation to Customer Service, Financial reporting, Hotel operating systems (Micros. Opera, Clockwise etc.) and SOPs.
  • Communication – Utilise all available communication methods to ensure there is clarity of purpose, unity and cohesion with the hotel management team.
  • Performance Management – Provide effective and appropriate daily informal feedback to the management team on their performance and monitor, report and manage their performance formally in accordance with the appraisal process.
  • Report and Communicate to the Executive team on all areas of responsibility.
  • Alignment – in cooperation with the Executive team ensure the business plan for the Hotel is aligned with the budget and capital expenditure plans.

Other Responsibilities:

  • All other duties and responsibilities necessary to ensure the smooth effective management of the hotel.


Role Requirements:


  • 5 years previous experience as an Operational Manager, Deputy General Manager in a four or five star hotel is essential.
  • A strong understanding of budgets, forecasting, GP’s and KPI’s is essential.
  • Strong operations experience in F&B, C&B, and Rooms Division is essential.           


  • Higher Level Diploma in Hospitality and Hotel Management


For a confidential discussion and more information on the role, please contact Susan on 021 4911065 or email

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website

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Susan Crowley

Contact Consultant

  • Susan Crowley
  • Recruitment Consultant
  • 021 4911 065
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