Back to Job Search

Helpdesk Administrator

  • Location: County Offaly, Leinster, Ireland
  • Job Type:Temporary

Our client, a public sector body, based in Tullamore is looking to take on a number of Helpdesk Administrators on 3-6 month contracts. This will be working from the clients office, Monday to Friday 9am - 5.30pm

Responsibilities:

  • Monitor and respond to requests received through the helpdesk in a timely manner

  • Respond to customer queries by phone and email

  • Create and maintain a log of issues raised through the helpline

  • Report issues or concerns to line manager 

  • Maintain confidentiality at all times when dealing with customers

Requirements:

  • Previous experience working on a helpdesk or receptionist

  • Previous customer service experience

  • Good IT skills

  • Good time management and organisational skills

  • Excellent written and verbal communication skills

  • Proficient in use of word and excel

*********************************************************************************

For a confidential discussion and more information on the role, please contact Niamh Cregg

niamh.cregg@collinsmcnicholas.ie

0719149732