Head of Long-Term Mortgage Arrears
An exciting opportunity has come in with our client. We are looking for a Head of Long-Term Mortgage Arrears to join a growing organisation based in Shannon, Co Clare. This role would suit someone with extensive people management experience, coming from a Financial Services background and proven expertise in this area along with 7-10 years experience in previous roles.
Key Responsibilities: (Full job spec available upon request)
Create and implement creative strategies, solutions and engagement plans to continuously improve solutions for Borrowers and the departments processes and procedures.
Ensure that the Team delivers excellent services to its borrowers so that they are serviced at pace and accurately by providing top performing service (deliver all SLA’s, KPIs and quality metrics to agreed standards ) with focus on customer engagement and support i.e. always seek to deliver positive customer outcomes.
Ensure the department adheres to all regulatory requirements for the area, including but not limited to calls, letters, processes, and procedures for the area are conducted in line with Regulatory and Legislative requirements and expectations.
Contribute to reporting on the Residential business units’ operational risk profile and ensuring adherence to established operational risk appetite and tolerance statement.
Monthly review of cases - where cases are in a solutions path ensure they move at pace and where they are not, review to establish the reasons they are not in a solutions path and a plan to address them.
APA in Housing Loans, QFA (desirable).
Strong operational leadership experience and people management including evidence of the ability to engage and motivate diverse teams.
Demonstrated expertise in the late arrears mortgage process and relevant legislation.
Demonstrated problem solving, analytical, and process improvement skills with experience in delivering change initiatives.
An energetic leader who inspires including evidence of the ability to engage and motivate teams.
For more information or even a private discussion please contact Jason O'Flaherty.