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Head of Claims

Head of Claims - International Insurance Operation


We are delighted to bring this new role to the market! Our client is a leading global insurance provider and is expanding operations into Ireland. 


As Head of Claims the successful person will join them to create the best claims call center operation and experience in the world. They want to hire someone passionate about leading their claims call centers, assessors, and service providers to provide their customers with an exceptional claims service experience.


This successful candidate will be responsible for delivering on their Average claims cost, Turn Around Times, and Finalization rate targets, as well as maintaining world-class CSI and NPS scores, compliance ratios, complaints ratio’s and people metrics.


They are seeking to attract an experienced people manager, who has strong experience in claims and the insurance industry, to join their very exciting new start-up operation here. This new role will be based in their Dublin 18 headquarters. The organization has very ambitious plans to grow its operation here in Ireland to 400+ employees.


The successful candidate will be someone who is a self-starter, who is happy to move into a hands-on role as required during the initial ramp-up and growth phase, and someone who will thrive on new challenges and understand the job in hand in this start-up environment and culture!

The client is looking for a driven candidate who is looking for a career move, not just a job move, someone who wants to develop their career with a growing company!


They will offer a hybrid working model and have an excellent company culture.



  • Ensures provision of regular coaching for personal and professional development of people in your department and motivates them to be a high-performing team.
  • Identify and develop talent and capability and maintain succession planning that develops future leaders
  • Ensures leadership in collaborating across the business with all stakeholders to devise and implement effective short- and long-term plans
  • Engage internal and external stakeholders to develop a Claims Procurement Strategy that delivers on cost and quality expectations.
  • Accountability for providing detailed reporting to EXCO and the Board as required on performance analysis and progress in achieving set targets. Deliver on financial targets, both revenue and internal budget cost management.
  • Accountability for dashboards and metrics to be modified, monitored, and improved for understanding Claims process and progress and identifying opportunities for improvement to industry-leading results.
  • Oversee goal setting and provide guidance to department heads to challenge and improve outcomes on all critical metrics.
  • Leads and supports management in the application and implementation of new policies, procedures and initiatives.
  • Establish policies that conform to regulations, meet industry standards and are in line with the company's compliance plan and risk management framework.
  • Develop strong professional relationships with external stakeholders to assist in identifying industry trends and emerging issues
  • Ensures compliance with all relevant laws, policies, and regulations.


  • Bachelor’s degree preferred in a relevant discipline
  • Demonstrated equivalent Claims Industry experience
  • 5+ years experience in a management role with a major insurer in Ireland
  • Must have excellent attention to detail and the ability to work under pressure
  • Must have a “can do” attitude, coupled with excellent interpersonal and communication skills

For more information on this role contact Niamh Cregg