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Graduate Technical Account Manager

  • Sector: IT
  • Contact Email: paul.dunican@collinsmcnicholas.ie
  • Client: ProCloud
  • Job Ref: 19183

We have a new Graduate Technical Account Manager opening with our client based in Roscommon. This is a fantastic Graduate opportunity to work with one of Ireland's leading Cloud Service Providers specialising in Cloud Technologies.

You will get the opportunity to work with Microsoft 365, Microsoft Teams, SharePoint, OneDrive, Hyper-V, Windows Server, Networking, Wireless Technologies, VoIP, Security

 

Full Training & Mentorship will be given.


The Technical Account Manager will get the opportunity to deliver technical solutions and support to customers allowing them to maximize their investment in cloud technology. The ideal candidate will have experience OR a strong level of interest in customer-facing roles.

In this role, you will get to support our client's Technical and Operating environments.


Job Responsibilities:

  • Diagnose & and resolve technical issues primarily around Microsoft’s solution areas.
  • Communicating with clients to quickly get to the root of their issues.
  • Talking to clients through a series of actions to resolve an issue.
  • Providing timely and accurate client feedback.
  • Following up with clients to ensure issues are resolved to their satisfaction.
  • Installing and configuring new solutions both in the public cloud and on-premise.
  • Responsible for the overall relationship and satisfaction of assigned clients.

Skills Required:

  • Bachelor’s degree in IT/Computer science or Networking or related field preferred.
  • Understanding of IT computing technologies, business drivers, and emerging computing trends such as Hybrid Cloud, Hyperconverged Infrastructure, VDI, etc.
  • A strong interest and understanding of Windows, Microsoft 365, and related Microsoft technologies.
  • A strong interest in HP Enterprise, VMware, and Microsoft technologies
  • A strong interest in security and privacy of networks and computer systems
  • Attention to detail and good problem-solving skills
  • Exceptional verbal and written communication on-Technical Skills
  • Interest in Building Customer/Partner Relationships
  • Exceptional verbal and written communication

If you would like more information on this role you can contact Paul Dunican

paul.dunican@collinsmcnicholas.ie

(090) 641 7022