Collins McNicholas

Great opportunity for anyone that wants to join a multicultural and diverse work environment. Do you have a Bachelors’ degree or relevant experience and experience in a fast-paced learning environment with knowledge of integration of various operations and reporting systems (Success Factors, Service Now SAP, iSight, Share Point, Tableau, Power BI, YellowFin, all Microsoft applications)? Then get in touch, I would be happy to talk with you about the role and what it is you are looking for in your next career move. My contact details are at the end of this job specification.

Role Responsibilities:

  • Be seen as a “go-to” information resource or an SME for all L&D system and operational process related queries for stakeholders within and outside the team.
  • Strong ability to work with and understand capabilities and data connections across multiple systems and interfaces.
  • Own and define team processes in line with the new system and strategic changes.
  • Support as a system and analytics administrator across various systems and platforms.
  • Ensuring data accuracy by conducting assessments, troubleshooting and correcting identified L&D data issues.
  • Supporting the Global Learning Operations and Services team by participating in testing, troubleshooting, escalation and resolution of technically complex L&D issues.
  • Influence and maintain the Global L&D data standards within global/regional affiliates and drive local L&D process related projects that enhance efficiencies and data integrity.
  • Support the knowledge and education of internal L&D affiliate contacts and standardise processes where applicable.
  • Monitor and report on the overall operational deliverables from a quality and service level perspective ensuring L&D data accuracy and team quality through regular request sampling and trend analysis resulting in tangible action plans to improve team performance.
  • Providing regular feedback and coaching to the team members to support increased knowledge and performance.
  • Demonstrate flexibility in working hours to communicate with global partners in addition to supporting operations or team coverage needs ensuring the delivery of our key operational metrics.   
  • Demonstrate strong decision making and prioritization skills when balancing the needs of the customer with the needs of the business.
  • Train internal L&D personnel across affiliates on the L&D Data Management processes and information requirements necessary to fulfil requests.
  • Own and lead work streams and projects that positively impact GLO and global L&D teams. 


  • Experience with Learning Management Systems and HR systems (preferably SuccessFactors Success Factors, Service Now SAP, iSight, Share Point, Tableau, Workflow Automation and Bot technology
  • Experience with workflow tools (preferably ServiceNow, iSight, Microsoft Flow) and other online tools and applications.
  • Strong experience in Business Warehouse or Business Objects, MS Office (specifically Outlook, Word, PowerPoint, Excel, Flow, Teams).
  • Strong experience with generating database queries and interpreting data to present it in a meaningful way depending on stakeholder needs.
  • Drive system improvements to improve efficiencies and reduce error rates.
  • Ability to define and maintain all training and process documents and mapping end to end.
  • Auditing system processes regularly to drive improvements ensuring they are still fit for purpose, meet the require quality standards and deliver the required outputs.


Role Requirements:

  • Minimum 5 years’ experience in a fast-paced operations environment with knowledge of integration of various operations and reporting systems (Success Factors, Service Now SAP, iSight, Share Point, Tableau, Power BI, YellowFin, all Microsoft applications)
  • Bachelor’s Degree (or equivalent work experience)
  • Fluency in English. Ability to speak additional languages is advantageous (French, Spanish, Italian, German, Russian, Chinese, Japanese)
  • Demonstrated experience understanding and managing complex technical and process and system related issues and problem-solving.
  • Strong technical skills to manage and support interfaces and system to system logic, system administration and building and refining business analytics tools.
  • Ability to understand, gather, deep dive, interpret data, and identify trends and opportunities to improve reporting and operational efficiencies.
  • Strong customer experience and quality service mindset and rigorous operational approach 
  • Demonstrated experience managing multiple days to day deliverables and projects across multiple functions and geographies to achieve strategic business goals.
  • Strong experience communicating with and managing stakeholders at all levels cross-functionally within a global team.
  • Experience delivering training and coaching to drive enhanced team quality and productivity performance.
  • L&D/HR operations experience is desirable.

I am a recruiter that believes the candidate process should be made as easy and as clear as possible. There needs to be consistent communication of the entire recruitment process, so the candidate completely understands where they are in the process. I give full interview preparation; written and verbal before each interview, which is critical. The job searching and interview process are stressful enough, so I hope to make it that little bit easier for you.

For a confidential discussion and more information on the role, please contact Lia Boyland on 021-4911060 or email

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